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Refund policy

RETURNS

Our return policy is effective for 10 days from the date of your purchase and applies only to products with technical failures or goods that are received in a totally damaged condition. If 10 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange.

Eligibility for Returns:

To qualify for a return, your item must be unused and in the same condition that you received it, including the original packaging. A receipt or proof of purchase is also required to complete your return.

Non-Refundable Situations:

  • Products that show obvious signs of use.
  • Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
  • Any item returned more than 10 days after delivery.

REFUNDS

Upon receipt and inspection of your return, we will send you an email notification regarding your returned item. We will also inform you about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds:

  • First, check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank as there is often some processing time before a refund is posted.
  • If you have completed all these steps and still have not received your refund, please contact us at info@sreecheminnovations.com

Sale Items:

Both regular priced and sale items are eligible for refunds.

EXCHANGES

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@sreecheminnovations.com and send your item to: Sreechem Resins Limited., Vill - Jhagarpur, Post Rajgangpur Dist. Sundargarh, Odisha 770 017

SHIPPING

To return your product, mail it to: Sreechem Resins Limited., Vill - Jhagarpur, Post Rajgangpur Dist. Sundargarh, Odisha 770 017

You are responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on your location.